These complaints surfaced across various platforms, including app stores and Google Maps, with some users even creating dedicated Reddit threads (like this one) lamenting their frustration.[Note: When Vulcan Post looked through the reviews, it appeared that some users were already experiencing similar issues during WhyQ's corporate delivery phase, but the problems intensified significantly during the COVID-19 surge due to overwhelming demand.] Screengrab from Google ReviewsScreengrab from Play Store WhyQ also appeared to have backtracked on its no-minimum-order policy, with reports of exorbitant markups and users being charged S$1.50 per item rather than per meal, making WhyQ’s delivery fees higher than those of competing platforms, and undermining its original mission to offer affordable hawker fare.
Varun Saraf (left) and Rishabh Singhvi (right), co-founders of WhyQ./ Image Credit: WhyQ The idea was born out of co-founders Varun Saraf and Rishabh Singhvi’s own lunchtime struggles during their early careers in corporate banking: long queues, limited time, and a lack of affordable delivery options.
The same year, it expanded into Malaysia, aiming to help businesses there transition into the digital space by introducing two free tools: an eBiz app (WhyQ EBiz) and a digital bookkeeping app (WhyQ Kira Kira).WhyQ's Kira Kira app./ Image Credit: WhyQ Two years down the road, the startup had raised an additional S$1.4 million in a Series A2 extension round, claiming that it had established itself as a "leader" in the Malaysian market.
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